Refund policy

Returns & Exchanges

We want you to be fully satisfied with your purchase.

You can request a return or exchange within 30 days of receiving your order. Items must be unworn, in brand-new condition, and returned in their original CLAE shoe box, placed inside a separate shipping carton.

Return Labels

We now provide prepaid return labels for eligible countries through our Return Portal.

Start your return here

Returns: The cost of the return label will be deducted from your refund:

• €15 for Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, and Spain.

Exchanges:

• For the countries listed above, exchanges are free. A prepaid return label will be provided at no additional cost.
  

For all other countries, customers are responsible for arranging their own return shipment. 

Refunds

Refunds are issued to your original payment method after your return has been received and inspected. Please allow up to 10 business days for processing.

How to Start a Return

1. Visit our Return Portal.
2. Enter your order number and the email address used for your purchase.
3. Follow the instructions to complete your return.
4. Once your return has been processed, you will receive a confirmation email.

Need Help?

Email us at support-eu@clae.com

Customer Service Hours:
Monday to Friday
10:00–12:00 and 14:00–17:00