CLAE Community
CLEANING KIT
Shoe Care Kit BascketShipping & Handling
For your convenience, we ship through DPD or UPS within the European Union. Standard shipping within the EU takes 2-5 business days depending on the country.
Please note orders placed after 1PM will be processed the following business day.
During sales and other promotions operations, shipment delays may occur due to the rise activity at our warehouse, this delay cannot constitue a reason for any pecuniary compensation.
Undelivered & Refused shipments that are returned to CLAE are subject to all applicable shipping fees.
If a shipment is refused, the customer takes full responsibility for the return of the shipment. If your refused shipment is received back to CLAE, you will receive a refund or credit minus the original shipping and return shipping fees. Should a refused shipment be lost or abandon by UPS, the customer takes full responsibilty for the loss.
SHIPPING FEES PER REGION
DUTIES, CUSTOMS AND VAT INCLUDED IN ALL EU ORDERS
All CLAE.eu orders are shipped from our warehouse located in Rotterdam, The Netherlands. Duties, Customs and Value Added Taxes DO NOT apply to orders shipped within the European Union. Orders shipped outside the European Union may be subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Returns & Exchanges
We want you to be fully satisfied with your purchase.
You can request a return or exchange within 30 days of receiving your order. Items must be unworn, in brand-new condition, and returned in their original CLAE shoe box, placed inside a separate shipping carton.
Return Labels
We now provide prepaid return labels for eligible countries through our Return Portal.
Returns: The cost of the return label will be deducted from your refund:
- €15 for Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, and Spain.
Exchanges:
- For the countries listed above, exchanges are free. A prepaid return label will be provided at no additional cost.
For all other countries, customers are responsible for arranging their own return shipment.
Refunds
Refunds are issued to your original payment method after your return has been received and inspected. Please allow up to 10 business days for processing.
How to Start a Return
- Visit our Return Portal.
- Enter your order number and the email address used for your purchase.
- Follow the instructions to complete your return.
- Once your return has been processed, you will receive a confirmation email.
Need Help?
Email us at support-eu@clae.com
Customer Service Hours:
Monday to Friday
10:00–12:00 and 14:00–17:00
Keep your sneakers looking fresh and clean with the CLAE Cleaning Kit, thoughtfully curated to care for all your footwear needs.
What's Inside:
SNEAKER CLEANER
- An all-natural, eco-friendly cleaner free of harsh chemicals.
- 100% biodegradable and safe for all materials and colors.
- Comes in a high-quality, reusable glass spray bottle for an elevated experience.
SOFT BRISTLES BRUSH
- Perfect for delicate materials like suede, nubuck, knits, and specific leathers.
- Gently cleans without damaging sensitive surfaces.
STIFF BRISTLES BRUSH
- Ideal for tough materials like rubber, canvas, durable leathers, and plastic.
- Designed to tackle stubborn stains and deep-clean soles with ease.
MICROFIBER CLOTH
- Ultra-soft and highly absorbent, it dries surfaces quickly without leaving streaks.
- Picks up lint and dust effectively, suitable for cleaning even the most delicate materials.
STORAGE CASE
- Sturdy and well-crafted, this case ensures all your cleaning essentials are organized and ready to go.
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