CLAE Community
CARTER
navy suedeDelivery in 3–5 Days
Free Exchanges
Order and get 0 CLAE points
Earn points by signing up to CLAE Community
From our Heritage Collection, the Carter offers a timeless and durable design for every season, blending classic boat shoe style with sneaker comfort.
- Suede upper
- Leather lining
- GRS-certified recycled PU foam insole to optimize comfort
- Built on Vibram Christy outsole
European Union Shipping
- Shipped via DPD or UPS
- Delivery in 3-5 business days (depending on country)
- Orders placed after 1PM ship next business day
- All orders ship from our Rotterdam, Netherlands warehouse
Shipping costs are calculated automatically at checkout.
Returns & Exchanges
We want you to be fully satisfied with your purchase.
You can request a return or exchange within 30 days of receiving your order. Items must be unworn, in brand-new condition, and returned in their original CLAE shoe box, placed inside a separate shipping carton.
Return Labels
We now provide prepaid return labels for eligible countries through our Return Portal.
Returns: The cost of the return label will be deducted from your refund:
- €15 for Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, and Spain.
Exchanges:
- For the countries listed above, exchanges are free. A prepaid return label will be provided at no additional cost.
For all other countries, customers are responsible for arranging their own return shipment.
Refunds
Refunds are issued to your original payment method after your return has been received and inspected. Please allow up to 10 business days for processing.
How to Start a Return
- Visit our Return Portal.
- Enter your order number and the email address used for your purchase.
- Follow the instructions to complete your return.
- Once your return has been processed, you will receive a confirmation email.
Need Help?
Email us at support-eu@clae.com
Customer Service Hours:
Monday to Friday
10:00–12:00 and 14:00–17:00
Choose options
CARTER
navy suede
Order and get 0 CLAE points
Earn points by signing up to CLAE Community
committed to durability and style
About Us
Founded in 2001, CLAE was established out of the need for a new approach to footwear: modernizing classic, casual shoes and blending them with the comfort of athletic footwear.
We share an authentic passion for footwear and offer long-lasting products with thoughtful consideration of minimizing our environmental impact.The materials selection is a crucial step in the making of our shoes.
Learn more