MALONE

Shipping & Handling
For your convenience, we ship through DPD or UPS within the European Union. Standard shipping within the EU takes 2-5 business days depending on the country.

Please note orders placed after 1PM will be processed the following business day. 

During sales and other promotions operations, shipment delays may occur due to the rise activity at our warehouse, this delay cannot constitue a reason for any pecuniary compensation.

Undelivered & Refused shipments that are returned to CLAE are subject to all applicable shipping fees.

If a shipment is refused, the customer takes full responsibility for the return of the shipment. If your refused shipment is received back to CLAE, you will receive a refund or credit minus the original shipping and return shipping fees. Should a refused shipment be lost or abandon by UPS, the customer takes full responsibilty for the loss. 

SHIPPING FEES PER REGION

DUTIES, CUSTOMS AND VAT INCLUDED IN ALL EU ORDERS

All CLAE.eu orders are shipped from our warehouse located in Rotterdam, The Netherlands. Duties, Customs and Value Added Taxes DO NOT apply to orders shipped within the European Union. Orders shipped outside the European Union may be subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

30-Day Returns

• Returns accepted within 30 days of purchase
  
• Items must be unworn, in new condition, with original shoe box
  
• Return shipping costs are the customer’s responsibility
  
• Online returns apply only to purchases made on clae.eu
  

Returns are processed within approximately 10–15 business days after receipt.

Exchanges

• Request via our Return Portal
  
• Desired item must be available online
  
• Price difference refunded or charged accordingly
  

Refunds

• Issued to original payment method
  
• Return fees are non-refundable
  

Need assistance?
support-eu@clae.com

Learn more about returns